What Do We Do With Your Information
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
We will use your Personal Data to help us to identify you when you contact us.
We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Marketing and Communication
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
Placing an Order: When you place an Order you agree to receiving emails and communication regarding your Order.
If at any point you do not want us to hold your personal information or you do not wish to receive information from us then please let us know. You can do this by:
- Clicking the ‘unsubscribe’ button at the bottom of your next e-marketing campaign.
- Alternatively, please email email@example.com to let us know that you wish to unsubscribe.
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at firstname.lastname@example.org or writing to us at: Careaux Ltd, Bank Chambers, Belgrave Square, Darwen, BB3 1BU.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Third Party Services
We exclude all liability for loss that you may incur when using these third party websites.
Links – when you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements
We may use ‘cookies’ to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer’s hard drive through your browser, to recognise your browser and which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
We do not store our customer’s financial details.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
Questions & Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at email@example.com or write to us at Careaux Ltd, Bank Chambers, Belgrave Square, Darwen, BB3 1BU.
Careaux Limited is the data controller for the purpose of the Data Protection Act 1998 (the Act). You have the right to access the information which Careaux Ltd holds about you and your right of access can be exercised in accordance with the Act. You may lodge an access request for free, but depending upon the personal information you request, we may impose a charge to recover our costs in providing you with details of the information we hold about you. We will notify you of any such change upon receiving your access request, and confirm whether you wish to proceed and pay such charge. We would be delighted to answer any of your enquiries so please do not hesitate to contact our team via firstname.lastname@example.org or by completing the form online. You may also write to us at Careaux Ltd, Bank Chambers, Belgrave Square, Darwen, BB3 1BU.