Privacy Policy

What Do We Do With Your Information

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

We will use your Personal Data to help us to identify you when you contact us.

We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.

We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.

We will not disclose your Personal Data to any third party except in accordance with this Privacy Policy.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Marketing and Communication

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

Placing an Order: When you place an Order you agree to receiving emails and communication regarding your Order.

Unsubscribe

If at any point you do not want us to hold your personal information or you do not wish to receive information from us then please let us know. You can do this by:

  1. Clicking the ‘unsubscribe’ button at the bottom of your next e-marketing campaign.
  2. Alternatively, please email info@careaux.com to let us know that you wish to unsubscribe.

Consent

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@careaux.com or writing to us at: Careaux Ltd, Bank Chambers, Belgrave Square, Darwen, BB3 1BU.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

We exclude all liability for loss that you may incur when using these third party websites.

Links – when you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements

Cookies

We may use ‘cookies’ to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer’s hard drive through your browser, to recognise your browser and which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies.  

If you do not want us to use cookies in your browser, you can set your browser to reject cookies or to tell you when a website tries to put a cookie on your computer. However, you may not be able to use some of the products or services on our website without cookies.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

We do not store our customer’s financial details.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.  

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions & Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@careaux.com or write to us at Careaux Ltd, Bank Chambers, Belgrave Square, Darwen, BB3 1BU.

Contact Us

Careaux Limited is the data controller for the purpose of the Data Protection Act 1998 (the Act). You have the right to access the information which Careaux Ltd holds about you and your right of access can be exercised in accordance with the Act. You may lodge an access request for free, but depending upon the personal information you request, we may impose a charge to recover our costs in providing you with details of the information we hold about you. We will notify you of any such change upon receiving your access request, and confirm whether you wish to proceed and pay such charge. We would be delighted to answer any of your enquiries so please do not hesitate to contact our team via info@careaux.com or by completing the form online. You may also write to us at Careaux Ltd, Bank Chambers, Belgrave Square, Darwen, BB3 1BU.