Delivery and Returns


Delivery is included.

Due to the nature of the garment, we endeavour to deliver your Order within 15 working days.

Deliveries can only be made to mainland UK.

All Orders will be sent by Royal Mail or a courier and a signature will be required.

If you need your Careaux dress sooner, please contact us and we will do our best to accommodate, but please be aware that this may not always be possible.


If you are not entirely happy with your order, you have 14 days from the day after receipt of the goods to request a refund and then 14 days to return the item to us.

If you wish to return, please email us at We will issue you with a Unique Returns Reference number and our returns address.

Please ensure that you return the order to us via a secure and tracked service, obtain a ‘Proof of Postage’ when you return your order to us and make sure that your order is returned in the original box with all swing tags and hanger. 

For more information on delivery and returns, please see our Terms and Conditions


We do not offer exchanges. If you do require a different size you will need to request a refund and place a new Order.